The Shared Inbox brings your whole team's candidate email and SMS together in one place, so nothing slips through the cracks when more than one person is helping with hiring.
Who can see the Shared Inbox
The Shared Inbox is permission-gated, which means access depends on your user role. If your role does not include it, you will see a message that reads You do not have permission to access the Shared Inbox. That is expected, and it does not stop you from messaging candidates. If you think you should have access, ask an admin on your team to review your permissions.
You can always message from a candidate's profile
Even without Shared Inbox access, per-candidate messaging always works. Open any candidate, select the Messages tab, and use the Email or SMS toggle to send and read messages for that person. This is the reliable way for anyone on the team to stay in touch with a candidate.
What you can do in the Shared Inbox
When your role has access, the Shared Inbox lists candidate conversations together and lets you filter them so you can focus on what needs a reply. Each conversation shows helpful context like the candidate's pipeline stage and their Ava match score, so you can prioritize without opening every profile first.
- Read incoming candidate email and SMS in one list.
- Filter the conversations to narrow down what you are looking at.
- Open a thread to reply, then jump to the full candidate profile when you need more detail.
Good to know
The Shared Inbox is a shared view of the same messages that live on each candidate's Messages tab. Anything you send from either place stays on the candidate's record, so your team always sees the full history.